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EDR / Places we cover

The lab · coverage

Data recovery across Devon. Twenty-nine towns, one bench, usually reached by post.

Exeter Data Recovery's coverage area is Devon; however, we also service Chard and Lyme Regis, which are located just over the county lines. A total of twenty-nine town pages exist. In practice, the service delivery boundary is defined by the courier network used to transport cases from clients to us: we don't have counters in Exeter, nor do we have them in any of those other towns, so when you receive a price quote from us, your case will generally arrive at our secure intake lab in Bristol as a tracked, insured parcel, or you may drop it off there, Monday to Friday, 9am to 5:30pm, with no appointment needed. As long as it can be posted, we can assist with your recovery.

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The towns that send us work.

ExeterExmouthMarsh BartonPaigntonTopshamBarnstapleSidmouthNewton AbbotTauntonTotnesCreditonDawlishSowtonBidefordTorquayOkehamptonWeymouthBudleigh SaltertonOttery St MaryPinhoeWhiptonTivertonYeovilHoniton

Your town isn't listed? That doesn't matter. The feedback we receive here has already spread from Barnstaple right down to Torbay, and the nature of the work remains unchanged regardless of the postcode. Either fill in the form or make the call for your quote (the first step), then send us a parcel that is tracked & fully insured, or drop it off at the Bristol intake lab, Monday to Friday, 9am to 5:30pm, with no appointment needed. We take care of the rest.

A page for each town we serve.

Barnstaple → Newton Abbot → Tiverton → Okehampton & north Dartmoor → Exmouth & Topsham → Torquay → Paignton → Sidmouth → Budleigh Salterton → Ottery St Mary → Honiton → Axminster → Seaton → Crediton → Cullompton → Teignmouth → Dawlish → Bovey Tracey → Ashburton → Brixham → Totnes → Dartmouth → Bideford → Ilfracombe → Braunton → South Molton → Holsworthy → Chard → Lyme Regis →

Twenty-nine of those now exist, from the north Devon coastline down to the border with Dorset. Each explains what types of devices that area typically sends; each outlines the typical process a case follows; and each outlines the common questions that people in that specific region have asked. The same lab and the same free diagnostic service exist for each parcel, regardless of which stamp you find on your package. The lab is located up the M5 in Bristol. It's called "Bristol Data Recovery" and it serves as the intake laboratory, run by the company behind this site, Easy Data Recovery Ltd.

Coverage, without the small print.

No shopfront, no waiting roomYour device won't get dusty on a shelf somewhere in a shop. Regardless of how your device arrives here, it will be recorded at the intake lab on the day it arrives and taken directly to the recovery bench.
Distance changes nothingBoth parcels get an identical service: both receive a free diagnostic check, are given one fixed price for the work done, and have the recovery confirmed before they are returned to their respective customers in Weymouth and the next Exeter street.
Business kit from the whole regionDisks that use NAS or RAID 5 configurations will be clearly labelled by bay (or the whole NAS is sent, if its disks won't come out); similarly all forensic evidence will also be handled with equal care when transported from either a Taunton office location or a Yeovil business park, and anything that is considered 'urgent' is noted immediately upon receipt of your initial contact request.
One lab does the lotThere are no sub-contractors used, and we do not forward your item. We diagnose it, image it and recover it from within our own intake laboratory, using one reference number from when your unit arrives until we dispatch it back to you.

Straight answers to the questions we hear most.

Am I in your patch?

Yes. Anywhere that has a postal system and will allow you to send a tracked parcel. Devon, Somerset and Dorset is the area that brings us most of our business; however, the postal services allow us to have access to the entire country, and we pay for your return postage regardless of where you are located in the UK.

Is it safe to post a failed drive?

Yes. As long as you package it correctly (i.e. original enclosure retained, wrapped with plenty of padding on each side) using a tracked, insured delivery method. The shipping form should guide you through how to do this. Most of the family jobs that we receive have been sent this same way, year after year.

Can you collect my device?

We have no collection service. Most of the time an item sent via tracked parcel will be delivered faster and also safer than sending it via a delivery vehicle. Get a quote first, either over the phone or using the quote form, then send the device by post or drop it off at our Bristol intake laboratory, Monday to Friday, 9am to 5:30pm, with no appointment needed. If you are handling something that may require special attention (like servers, bigger NAS units, etc., as well as any type of forensic analysis that requires sensitivity), call us first for a quote so we can inform you on how best to proceed: a server sends just its disks, labelled by bay, and a NAS sends its disks if they can be removed (also labelled by bay); otherwise it sends the whole NAS.

Outside Devon — would a closer lab be better?

Go with the people you can trust to be open & honest about what they do, and who know their trade. If that's us, there is no charge for the distance between you & our lab: the diagnosis starts on the morning the parcel reaches us.

Step one is identical from every postcode.

Once you have completed a short form or had a quick phone call regarding your quote, it is usually just the parcel travelling, rather than you.

0800 6890668

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