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EDR / Places we cover / Teignmouth

TQ14 · the quays and the Den · Teignmouth

Data recovery in Teignmouth. The clay leaves by ship; a failed drive leaves by post.

Teignmouth earns its living on the river side as much as the seafront. Associated British Ports puts the estuary quays at over 260,000 tonnes a year — ball clay out of the Bovey Basin, animal feed in, timber and grain besides — and the shipping agents and hauliers behind that trade keep manifests and weighbridge tickets on single office PCs. The civil parish counted 14,932 people at the 2021 census, with a large retired population whose photographs sit on ageing desktops and supermarket external drives; guesthouses, holiday lets and the arts centre on Den Crescent run bookings on one machine; the schools carry pupil work on staff laptops; the crabbers carry their marks on a plotter card; the marine surveyors and the rowing and sailing clubs keep their photographs nowhere else. A ground-floor flat that took seawater in January 2026 adds the desktop nobody should have switched on. All of it travels the same way — packed, tracked and insured — along the A381 to Kingsteignton and the A380 to the M5 at Exeter, then north to the Bristol lab, which charges nothing for the diagnosis.

Tracked in · return post free Diagnosis free when it arrives One written price, fixed

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What fails between the quays and the Den.

Not there? Head for the triage →
What's wrongWhy it's common locallyStep one
A shipping agent's office PC from the quaysManifests, weighbridge tickets and customs paperwork for the clay and feed trade sit on one machineLeave it switched off; send the tower, or just its drive
A plotter card and a laptop of marks off an estuary crabberNobody has ever copied the marks, and salt spray gets into everything kept on a small boatTake the card out, try no other reader, post both together
A supermarket external drive that held the only copy of the family photographsRetired households here back up decades of photographs to one cheap drive and forget itStop plugging it into other computers; box it up
A small NAS behind a high-street solicitor's or estate agent's front officeSmall firms bought a box that 'did RAID' and treated that as the backupPower it down; pull each disk and label it with its bay number
The bookings PC at a seafront guesthouse, dead in the seasonHoliday lets, guesthouses and the arts centre keep the diary on one machine and one externalRing the day it stops; a business that cannot take bookings runs as priority
Posting it to us: send it to our secure intake lab — tracked and insured, the return leg paid by us — with the shipping form tucked in the box. Step-by-step packing advice lives on the contact page.

From TQ14 to Castlemead and back.

Up the estuary, then the M5A Teignmouth parcel leaves along the A381 beside the Teign to Kingsteignton, climbs the A380 over the Haldon Hills to the M5 at Exeter and runs north to Castlemead in Bristol. Your nearest Post Office branch will take it over the counter, or a tracked courier can be booked to the door; it is scanned at each hand-over and insured for the whole trip.
When the quay office or the bookings desk stopsAn agent who cannot raise a manifest, or a guesthouse that cannot see August, is a stopped business. Tell us on the first call. The case then runs as priority — opened as soon as the parcel lands, imaged over our Monday-to-Friday hours, then a fixed figure in writing as soon as the diagnosis allows.
High-street NAS boxes travel as bare disksThe Bristol lab wants the disks out of the chassis, every one of them labelled with its bay number — the ones marked failed included — and never the box itself. Do not press rebuild; the bench images each of the disks and rebuilds the array from them, and that holds for a solicitor's two-bay NAS or a small server alike.
A figure on paper, then a VAT invoiceYou are not charged for the diagnosis. After it comes one fixed price, in writing. Cards and USB sticks: £250 + VAT. One drive, whether it is out of the machine or still inside it: £300 + VAT. Anything with a second disk in the box: from £500 + VAT. A list of the recovered files reaches you before any payment, the invoice carries VAT, and the return postage is ours.

Near Teignmouth.

Every Devon town we cover →
Newton Abbot → Dawlish → Torquay →

Teignmouth's questions, answered plainly.

Is there a counter in Teignmouth?

No, and it is meant that way. Teignmouth has no counter, van or collection, and nor does anywhere else in Teignbridge; every device goes by tracked, insured post to Bristol Data Recovery, whose lab is on Lower Castle Street in Bristol — Castlemead, BS1 3AG. Would you rather hand it over in person? That lab takes drop-offs on weekdays. Either way you pay nothing for the diagnosis and nothing for the journey home.

Which places around Teignmouth do you cover?

All of TQ14: Teignmouth itself, Shaldon across the bridge — a separate village, not the south end of town — and Bishopsteignton up the estuary. Teignmouth is Teignbridge, not Torbay; the Riviera starts beyond the Ness. The post does not mind either way. Dawlish, Kingsteignton, Newton Abbot and Torquay are neighbours with pages of their own, and all of them send to the same bench.

Seawater got into our ground-floor flat off the Den in January and I tried the desktop once it had dried. Too late?

Usually not, but stop there. Salt residue keeps working on the board for as long as the drive sits, and every power-up spreads it; a drive that has been tried once is still worth the free diagnosis. Do not dry it further, do not open the case, and leave it unplugged from now on. Post it as it is with a note of what happened and it is booked in as water damage — a single drive is the £300 + VAT band, and you have that figure in writing before anything chargeable starts.

A staff laptop holds pupil work and safeguarding records. Can a school send that to you?

Yes. Each device is logged under a case number and read no further than the recovery requires, and thirty days after the laptop is back with you the working copies are deleted; the privacy policy sets it out in full. Have the office mark the shipping form as sensitive, send the laptop tracked and insured, and the same handling covers a USB stick of coursework at £250 + VAT.

More like this in the casebook.

Water, flood & damp damage → NAS boxes → Getting photos back → All the areas we cover →

From a TQ14 counter to a free diagnosis, tracked all the way.

Turn it off, say what happened, and hold any decision until the free diagnosis is back.

0800 6890668

Get a free diagnosis Sending a device in