Coverage · Torquay
Data recovery in Torquay. The English Riviera runs on bookings, and bookings live on ageing drives.
The town of Torquay generates income primarily through tourism, with hotels and guest houses that fill the steep hillsides between the harbour and Babbacombe, and the data recovery work we do mirrors the local trade: booking systems, point-of-sale tills, CCTV recorders and all those holiday photos that guests carry back home. Much of the equipment here is exposed to sea air, which works on electronics; season deadlines sharpen everything else. Danielle Foley's HP RAID-5 recovery, written up on our reviews page, is a Torquay case with the right ending.
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The Torquay jobs on our bench.
Not there? Head for the triage →| What's wrong | Why it's common locally | Step one |
|---|---|---|
| A single camera card holding pictures which are not stored anywhere else | Often the photos guests take home will be stored on this one card | Take no more shots and just leave the card alone; ask for a quote first, then post it |
| Front desk PC at a seafront hotel during peak season | Booking in, invoices and the guest ledger all run through the same old PC | Rung in as a stopped business, it gets priority |
| The corrosion that comes from being near the sea also corrodes the electronics | The salt haze coming off the bay slowly enters fans, ports and circuit boards | It is cleaned and treated as salt damage |
| A MacBook which would stop at the login screen | Beyond the hotels, many of Torquay's small businesses use Macs to perform bookkeeping functions | We will read it at drive level, and we do not swap parts. We do not take on soldered storage (T2 and Apple silicon), so please call us first if you're unsure. |
| One portable drive full of a retirement's worth of photos | People downsize to coastal locations, then they transfer all their files to one disk | While still spinning, it's being copied |
How a Torquay case runs.
In a client's own words.
See all the reviews →Many thanks to Exeter Data Recovery and your data recovery engineers on the recent recovery of the HP RAID-5 data belonging to our client.
Danielle Foley · TorquayClose to Torquay.
Our whole patch →The questions Torquay rings in with.
No branch in Torquay — can you still help?
Totally. Instead of having a counter in every town we have just one lab which is fully equipped: get a quote first by either phoning us or filling in our online quotation form; we recommend using tracked post, but alternatively you can hand deliver your drive to the Bristol intake lab, Monday to Friday, 9am to 5:30pm, with no appointment needed. Danielle Foley's review above comes from Torquay.
Apple's store couldn't help — can you?
Yes, often, where the drive can be removed. When it has been soldered onto the board (as with T2 and Apple silicon Macs), we do not take on the job of getting the data from the failed drive, so if you're not sure which kind you have, call us first. Apple will run a diagnostic test and replace the necessary part(s). Obtaining the data from the failed drive requires use of completely different hardware than replacing the faulty part(s), and a good share of our customers from Torquay come to us as just that kind of referral.
How should I post a drive I can't afford to lose?
Treat this as something of value: first obtain a quote via the phone or fill out the quote request form; keep the original enclosure for what you are sending in (i.e., if it is an external drive, include the external drive itself along with its accompanying power supply and cable); pad all sides of the packaging; send using tracking and insurance services and include the shipping form within the box; alternatively, drop it off at the Bristol intake lab, Monday to Friday, 9am to 5:30pm, with no appointment needed. Identify your most important folder(s) so that we will check them first.
What does a Torquay case cost?
Just like anywhere else: we don't hide anything. When the drive comes in, there's no charge for the diagnosis. There's a single written price to take or reject from our company. Either way, we cover your return postage.
More like this in the casebook.
Get a quote and box it up in Torquay; the bench does the rest.
Shut it down. Say what you think happened. Take no decision until the free diagnosis comes back.