Contact Exeter Data Recovery. Start with a form or start with a call.

First get a quote, either over the telephone or by using the quote request form. Next, label the parcel with Bristol Data Recovery's postal address, which is as follows: Castlemead, Lower Castle Street, Bristol, BS1 3AG. Bristol Data Recovery is the name on the building our intake laboratory is located in; we recommend you use this for labelling your parcel rather than our name, as otherwise the courier may be turned away. Send us the parcel tracked and insured, or alternatively deliver it to our intake laboratory, Monday to Friday, 9am to 5:30pm, with no appointment needed. We will start diagnosing the problem on the day your parcel arrives. Return postage is provided free of charge.

You can do this, however most people in Devon typically just post them. There isn't a counter for Exeter itself; hand-ins go to our intake lab at the following address: Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol, BS1 3AG. The data recovery facility is open Monday to Friday, 9am to 5:30pm, with no appointment needed. Please contact us first for a quote, using either telephone or the form provided above, and we will book your device into the laboratory upon arrival.

The form above is the fastest written method to have every detail we need to be able to open a case sent to our support desk all at once. Or if you would prefer to speak with someone, please call us on 0800 6890668, Monday to Friday, 9am to 5:30pm.

Pack the bare drive and all of its parts (leads, caddy pieces, etc.), plus the printed shipping form, which should include any notes about encryption and the recovery key or password. Do not send us any power supplies unless requested; the exception is a single external drive, which is sent whole as one unit, complete with its enclosure, cable and power supply.