The bench is open for new cases · Mon–Fri, 9am–5:30pm Need it fast? Ring 0800 6890668
EDR Exeter Data Recovery 0800 6890668 Start my case
EDR / Contact & how to post a device

The lab · get in touch

Contact Exeter Data Recovery. Start with a form or start with a call.

Tell us what failed and what the files mean to you, and an engineer replies within a working day — usually much quicker. If talking suits you better, the person answering is one of the engineers themselves; there is no call centre.

Talk it over with an engineer
0800 6890668

Tell us what went wrong.

Free diagnosis · a single fixed quote · nothing to pay now. Your message lands with the support desk, and a reply comes back inside one working day — we're at the desk Mon–Fri, 9am–5:30pm.

Sending the parcel safely.

The label must read exactly thisBristol Data Recovery
Castlemead
Lower Castle Street
Bristol
BS1 3AG
Cushion it wellKeep the drive in its original casing if you have it, pad it well all round, and let nothing shift. Small devices: padded envelope first, then a box.
Post it insured and trackedChoose a tracked, insured service and keep the proof of posting. Between your door and ours the parcel is in the courier's care — cover is the sensible call.
Include the printed formTuck a printed copy into the box and your device is booked in as soon as the parcel is cut open — get the shipping form (PDF). The return postage is ours to pay.

The paperwork, in plain sight.

Every job runs to the terms we make public — Terms & Conditions (PDF) · Privacy policy. Exeter Data Recovery is the trading name of Easy Data Recovery Ltd, company no. NI625698, ICO registration number ZC173784.

Straight answers to the questions we hear most.

Where do I send my device?

Address everything to Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol, BS1 3AG. Bristol Data Recovery is the name on the building our intake lab sits in — label the parcel that way rather than with ours, or the courier may be turned away. Post it tracked and insured. The diagnosis starts on the day your parcel lands, and return postage is free.

Can I bring my device in and hand it over myself?

You can, though most people in Devon simply post. There's no counter in Exeter itself — hand-ins go to our intake lab: Bristol Data Recovery, Castlemead, Lower Castle Street, Bristol, BS1 3AG, weekdays 9am–5:30pm. Ring before setting out so an engineer knows to expect you and books your device in on arrival.

Do you publish an email address?

The form above is the quickest written route: everything needed to open a case reaches the support desk in one go. Prefer a voice? Ring 0800 6890668, Mon–Fri 9am–5:30pm.

Anything else to include in the box?

Pack the bare drive, its leads and any caddy bits, plus the printed shipping form — and if the device is encrypted, note the recovery key or password on the form itself. Don't send power adaptors unless we ask for them.

Sooner in the post, sooner on the bench.

The diagnosis is free, the single written price comes before any paid work, and your device gets handled like the precious thing it obviously is.

0800 6890668

Get a free diagnosis Sending a device in