On the map · Okehampton
Data recovery, Okehampton. Under the highest tors in Devon, disks fail the ordinary way.
Okehampton sits between two worlds, the A30 speeding by just south of town and Dartmoor rising straight up behind it, including all the army ranges. The train service has now been reinstated, which means Exeter is forty minutes from Okehampton, but there is no counter in either Exeter or Okehampton, so once you get quoted (by phone or with our form), your failed drive will still be posted to us tracked, as that is the safest seat it can ride in. Alternatively, you can drop it off at our Bristol intake lab, Monday to Friday, 9am to 5:30pm, with no appointment needed. Diagnosis, as everywhere on our patch, is free.
Talk it over with an engineer
0800 6890668
What comes off the moor.
Not there? Head for the triage →| What's wrong | Why it's common locally | Step one |
|---|---|---|
| SD card returned from an afternoon out in the rain on the tors | Many photos get taken on the high ground above town, which offers views throughout the year. | End of shooting; after a quote, pop the SD card into the post |
| A PC used for a shop's till and back office (Fore Street). | This one computer controls the till, the accounts and the CCTV system. | We recover the data; your IT support rebuilds |
| External drive from a bungalow on a farm, with photographs taken over the past thirty years. | Many people in rural areas have long memories and keep only one copy of each photo | This is what we unpack the most often. |
| An accounts machine for a livestock farm. | Paperwork for subsidies and movement records are both recorded on the one machine, therefore there is no duplicate anywhere. | Image first |
| A desktop that has been knocked out due to a storm outage off the moor. | Up here there are still power outages during winter because this is a rural location. | Power surges typically destroy circuit boards but hardly ever destroy the platters, so please contact us for a quote before sending just your hard drive, whole. |
An Okehampton job, first call to courier.
Just off Okehampton.
All the towns we take →Four things Okehampton asks.
Do you cover Tavistock and Hatherleigh as well?
All that's in Okehampton, as well as all villages surrounding Okehampton; Hatherleigh, North Tawton, Sticklepath and Bridestowe, and also all farmhouses on the north side of Dartmoor. Once a quote has been provided everything is generally sent to us via postal service so for this reason all postcodes in Okehampton are only a single tracked delivery from our workbench, or if you would prefer to hand-deliver it then it is possible to do so at the Bristol intake laboratory during business hours (Monday to Friday, 9am to 5:30pm) with no appointment being necessary.
Our season can't absorb downtime — what are the options?
During your high-volume seasonal times, we follow a priority process that was created for this type of situation. If you tell us at the time of your first phone contact that the business is stopped, the case will go right into priority status; it will be evaluated on the day the case arrives with us, and then we'll image it continuously during regular working hours.
My camera says the card is corrupt — are the photos gone?
Most of the time this does not happen. Typically corruption will break up a file structure however leave intact the images stored below it and formatting a memory card will not lose the previously taken photographs until further photos are captured over them. What settles it is if you put away the memory card as soon as possible after the error occurs.
What's the safest way to send a drive from the Okehampton area?
Get a quote first, via telephone or through our form; then send your item to us insured, and trackable (to protect against loss), and use additional padding material (original packaging is recommended if it still exists); include a printed copy of our shipping form along with your package. All details regarding this process are located on our contact page; after a couple of minutes of packing, the courier handles the rest.
More like this in the casebook.
Get a quote, then post it from the edge of the moor.
Shut it down. Say what you think happened. Take no decision until the free diagnosis comes back.