EX11 · the Otter valley · Ottery St Mary
Data recovery for Ottery St Mary. No station since 1967, so the drive usually travels by post anyway.
Ottery St Mary is a small school town on the River Otter; a civil parish with a population of approximately 8,000 people according to the 2021 census, a church which was consecrated in 1260, commonly referred to as a miniature version of Exeter Cathedral, and The King's School, which was established by Henry VIII as a grammar school in 1545 and where there are now about 1,110 pupils. The failures of the drives that we see from this area reflect that same diversity. A sixth-former's coursework on a USB stick, the tills and booking machines used at a garden centre with a restaurant attached, drawings created by a joinery on a single PC at Finnimore, veterinary documents and horse passports up the valley, and decades of tar-barrel photographs saved onto a family computer that won't boot. None of these items require a counter for customers in Ottery and therefore there isn't one. Get a quote first before sending your device, either over the telephone or using the form. Once the drive has been boxed with padding on all sides, it is sent via Royal Mail Special Delivery, or another courier service that provides tracking information, to our laboratory in Bristol. Alternatively, you can drop the drive off at our Bristol laboratory, Monday to Friday, 9am to 5:30pm, with no appointment needed, and we pay for the return journey. There are no charges made until we have provided you with a single fixed price in writing after we have carried out a diagnostic test, and that diagnostic test is free of charge the day the parcel arrives.
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The jobs Ottery St Mary sends us.
Not there? Head for the triage →| What's wrong | Why it's common locally | Step one |
|---|---|---|
| This is the wedding photographer's card that shows up blank after Cadhay | Weddings at Cadhay and St Mary's leave with the only copy of the day on one card | Get it out of the camera and take nothing else on that card |
| Back-office server at a garden centre (with restaurant) | All tills, stock, staff rota & event diary on one box | We recover the data; your IT support rebuilds |
| Laptop used by a local-history group with the whole archive on it | Church, choir and parish records are all scanned to one volunteer's computer. | Just leave it off, and tell Windows to skip the disk check. |
| A horse yard (an equestrian yard) laptop from up the Otter valley. | All of the horse passports, livestock & vet records for this property are stored on just one computer, there is no backup anywhere else. | Image first |
| The only PC in a joinery unit located at Finnimore. | All drawings created by the company and every invoice since its inception have been saved to a single disk located in the old station yard. | Don't attempt to start up any type of recovery software on this drive. The drive travels on its own once you've received your quote. |
From Ottery St Mary to the bench and back.
Near Ottery St Mary.
Every Devon town we cover →What people in Ottery St Mary ask us.
Do you cover West Hill, Tipton St John and the villages up the Otter valley?
We cover Ottery itself; West Hill; the parish hamlets of Tipton St John, Alfington, Fairmile, Metcombe and Wiggaton; the farms near the outskirts toward East Hill; and Feniton along the Waterloo line. There are separate pages for Sidmouth and Honiton. Where you reside makes no difference, as each case follows the exact same route to the Bristol laboratory: after a quote, by trackable parcel, or by drop-off there (Monday to Friday, 9am to 5:30pm) with no appointment needed.
Our family's Tar Barrels photographs are on one old PC that will not start. Where do we begin?
By leaving it off. The most common cause of an unbootable machine is a bad drive rather than missing photos and the worst possible solution is to reinstall Windows to see if that will help. First get a quote and then send just the drive; one disk is £300 + VAT, there are no charges for the diagnostic work, and you see your quote in writing before anything else happens.
My sixth-former's coursework is on a USB stick that now says it needs formatting. Is the work still there?
Almost all of the time, if no one clicks Format. The message indicates the stick's own index is bad, not that your data is missing, so using it on as many laptops at home as you can may make a dying stick die sooner. Remove it, get a quote, post it, and you will fall into the £250 + VAT bracket (which covers a memory card or USB stick).
Is there a counter in Ottery St Mary I can bring it to?
No, and this is intentional: we have no one waiting for you, nobody collects anything from you, and there is no van. First, get a quote, either by phone or with the form; then send your item to us using tracked and insured delivery (such as Royal Mail Special Delivery) or use a courier of your choice. Alternatively you can simply drop your item in at the lab itself, Monday to Friday, 9am to 5:30pm, with no appointment needed: Bristol Data Recovery, Castlemead, Lower Castle Street, central Bristol, BS1 3AG. We will pay for your return post.
More like this in the casebook.
From the Otter valley to a written answer, usually by post.
Shut it down. Say what you think happened. Take no decision until the free diagnosis comes back.