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EDR / Places we cover / Bridgwater

TA6 · Junctions 23 and 24 · Bridgwater

Data recovery in Bridgwater. Two M5 junctions, and a failed drive still goes to Bristol by post.

Bridgwater's data is site data. Subcontractors on the Hinkley Point C build keep weld inspection records and cable schedules on laptops that live in site cabins; groundworks crews on the battery plant going up at Puriton carry survey files on one external drive in a van; the haulage yards around Express Park and the two M5 junctions run tachograph downloads and maintenance history on one ageing office PC; and the dairy and beef farms on the Levels keep herd movements and the medicine book on a desktop in a damp farmhouse office. EDF expects the Hinkley workforce to peak at around 10,000, and some of it lodges in rented rooms and caravan sites, so the landlords' tenancy files are on home laptops too. The parish had 38,310 people at the 2021 census, TA6 for the town, TA5 and TA7 for the villages, and a Grade II* station with a train to Bristol Temple Meads every hour. The drive does not need the train: as a tracked, insured parcel it reaches our Bristol bench on the next working day, the postage home is covered by us, and its diagnosis is done free the day it lands.

Tracked in · return post free Diagnosis free when it arrives One written price, fixed

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What fails in Bridgwater, from the site cabins to the Levels.

Not there? Head for the triage →
What's wrongWhy it's common locallyStep one
A site laptop dropped on the floor of a Hinkley Point C cabinWeld inspection records and cable schedules sit on the engineer's own machine until they reach the document systemLeave it off after the fall and post it as it is
A yard office PC off Junction 24 that no longer bootsTachograph downloads, maintenance history and driver rotas on one ageing desktopPost the drive, or the base unit if you would rather not open it
A departmental NAS at a distribution centre reporting a failed diskPicking schedules live on a box nobody has ever tried a restore fromPower it down, pull each disk, write its bay number on it
A farmhouse desktop that stopped in a damp office on the LevelsHerd movements, the medicine book and agri-environment claim photographs on one PCUnplug it, keep it dry, and do not try it again
A USB stick of coursework that now asks to be formattedStudents at the Bath Road campus keep a year's work on one stickClick Cancel on the format prompt, then unplug it
Posting it to us: send it to our secure intake lab — tracked and insured, the return leg paid by us — with the shipping form tucked in the box. Step-by-step packing advice lives on the contact page.

Four stages between a Bridgwater postbox and the bench.

Puriton or Huntworth, then the M5 northBridgwater sits between Junction 23 at Puriton and Junction 24 at Huntworth, so the road to the lab is simply the M5 north into Bristol. Nobody needs to drive it. A tracked, insured parcel does the trip overnight, we pay the postage home, and the case number follows the drive from the first call to the day it goes home.
Nothing leaving the yard? Say so when you ringA yard office that cannot download its tachographs, or a shift planner with no picking schedule, is flagged priority on the first call. The diagnosis runs the day the parcel lands, imaging carries on through our weekday hours, and the state of play comes from a person on the phone rather than a ticket.
Pull the disks, number the bays, post the disksThe Bristol lab takes a RAID or NAS as bare disks, not the whole unit. Write the bay number on each one, include the disks the unit marked failed, and never press rebuild. Kit with a second disk inside starts from £500 + VAT, and read-only images are taken before the array is touched.
A price written down before the work, a VAT invoice afterOne figure in writing comes out of the free diagnosis — a single drive £300 + VAT, from £500 + VAT where there is a second disk — and nothing chargeable begins before you agree it. The invoice is a full VAT invoice with a list of the recovered files, which a subcontractor's accounts office or a farm's book-keeper can file without a query. Thirty days after the drive reaches you, our copies of the files are deleted.

Near Bridgwater.

Every Devon town we cover →
Taunton → Minehead → Yeovil → Wellington →

Four things Bridgwater asks on the first call.

Do you cover Puriton, Cannington, Woolavington and the Levels villages, or only Bridgwater itself?

All of them, because every job comes in the same way: by post. TA6 is the town; TA5 and TA7 take in the villages, so Puriton and Woolavington up by Junction 23, Huntworth by Junction 24, and Cannington, Chilton Trinity and Westonzoyland all post to the same Bristol bench and get the same free diagnosis. Wellington and Minehead have pages of their own.

Is there a counter in Bridgwater, or somewhere at Express Park to hand a drive over?

No, on purpose: one well-equipped lab in Bristol rather than a desk in every town. There is no counter in Bridgwater, no van and no collection. Hand a tracked, insured parcel over at any post office in the town, it reaches the bench on the next working day, and we cover the postage home. For anyone who would sooner hand it over in person, the lab takes weekday drop-offs at Bristol Data Recovery's bench inside Castlemead, Lower Castle Street, Bristol, BS1 3AG; from Bridgwater station the hourly train goes direct to Temple Meads.

Our carnival club's cart-build photographs and ten years of procession video are on one member's external drive, and it clicks when it is plugged in. Is it worth sending?

Yes, and soon. A click on spin-up is the drive's heads failing to read, and each further attempt wears the platters a little more, so unplug it and leave it unplugged. One external drive is £300 + VAT, confirmed in writing after a free diagnosis, and the photographs and video come back on a new drive with a file list to check against, ideally well before the first Saturday in November.

I let rooms to Hinkley workers and the laptop with every tenancy agreement and deposit record on it will not start. Is that a one-drive job?

It is. A laptop counts as one drive, hard disk or SSD, so the figure is £300 + VAT, with the free diagnosis coming first. Stop pressing the power button, because each attempt on a failing disk makes the next one harder, and post the laptop itself if the drive is awkward to get at. The tenancy files and deposit paperwork are imaged read-only first and copied to a new drive; thirty days after that drive is back with you, the copy on our side is deleted.

More like this in the casebook.

Getting photos back → SD & memory cards → Mac & MacBook → All the areas we cover →

One parcel north from Bridgwater; the diagnosis comes back free.

Turn it off, say what happened, and hold any decision until the free diagnosis is back.

0800 6890668

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